To ensure our service is as efficient as possible, please check the condition of the packaging upon delivery.

• If the package is not perfectly intact, accept it with reservations, that is, clearly write "RECEIVED WITH RESERVATIONS - damaged package" next to the signature on the delivery note.
• If the package is severely damaged, so much so that the contents have certainly also been damaged, refuse the goods, clearly requesting that the wording "GOODS REFUSED - DAMAGED PACKAGE" be written on the delivery note.

Also check that the number of packages corresponds exactly.
Any complaints must be raised immediately with the carrier, otherwise the product will be considered to have been delivered correctly.

If a shipment is accepted with reservations, please contact us immediately after inspecting the goods.
The transport document (invoice or accompanying document) contained inside the package must be retained as a valid warranty document.

To calculate international shipping costs, you can refer to the following information or, by simply adding the items to your cart, you will be able to preview the shipping costs simply by entering the destination country:

• ZONE A = Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Monaco, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom
• ZONE B = Bulgaria, Czech Republic, Hungary, Poland, Portugal, Slovakia, Slovenia
• ZONE C = Croatia, Estonia, Liechtenstein, Lithuania
• ZONE D = Canada, Cyprus, Malta, United States
• ZONE E = Andorra, Australia, Bosnia and Herzegovina, Faroe Islands, Iceland
• ZONE F = Bahrain, Brunei, China, Gibraltar, Japan, Kuwait, Moldova, Montenegro, Russia, Serbia, South Korea, United Arab Emirates
• ZONE G = Argentina, Brazil, Chile, Costa Rica, Hong Kong, India, Israel, Mexico, New Zealand, Oman, Paraguay, Peru, Puerto Qatar, Saudi Arabia, Singapore, Taiwan, Turkey
• ZONE H = Bhutan, Ecuador, Jamaica, Panama, South Africa, Uruguay, Venezuela
• ZONE I = Indonesia, Philippines, Thailand