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Shipping and Returns

Shipping

Delivery time and modes
Animasportiva ships immediately! Every order is handled with the utmost urgency. As soon as we receive the order, product retrieval occurs, then packaging and carrying out the necessary administrative practices. You can find all the costs and the delivery time in the tables below. For shipments elsewhere, you can contact our customer service for custom quotes and delivery times.
In the estimate of the delivery days you should not consider Saturdays, Sundays, and public holidays.
In the case of non-EU shipments, customs charges are to be borne by the consignee.

How to behave at the delivery of the product
In order to make our service increasingly efficient please check the conditions of the package upon delivery.
If the parcel is not perfectly healthy, pick it up with reserve: next to the signature in the delivery note, mark clearly "ACCEPTED UNDER RESERVE damaged parcel".
If the parcel is damaged severely in order to have procured surely damage to inner content, reject the merchandise asking to write on the note the words "GOODS REJECTED damaged parcel".
Also check the exact match of the number of packages.
Any objections must be raised immediately to the carrier, otherwise the product is deemed to have been correctly delivered.
In cases where a shipment is accepted with reserve contact us immediately, as soon as you have checked the merchandise.
The transport document (invoice or accompanying note) contained within the parcel should be stored as a document valid for the warranty.


Shipping costs

To calculate international shipping costs, you can refer to the following information:

Countries belonging to ZONE A = Austria,  Belgium, Denmark, Finland, France,  Germany,  Greece, Ireland, Luxembourg,  Monaco,  Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom

Countries belonging to ZONE B = Bulgaria, Czech Republic, Hungary, Poland, Portugal, Slovakia, Slovenia

Countries belonging to ZONE C = Croatia, Estonia, Liechtenstein, Lithuania

Countries belonging to ZONE D = Canada, Cyprus, Malta, United States

Countries belonging to ZONE E = Andorra, Australia, Bosnia and Herzegovina, Faroe Islands, Iceland

Countries belonging to ZONE F = Bahrain, Brunei, China, Gibraltar, Japan, Kuwait, Moldova, Montenegro, Russia, Serbia, South Korea, United Arab Emirates

Countries belonging to ZONE G = Argentina, Brazil, Chile, Costa Rica, Hong Kong,  India, Israel, Mexico, New Zealand, Oman, Paraguay, Peru, Puerto Qatar, Saudi Arabia, Singapore, Taiwan, Turkey

Countries belonging to ZONE H = Bhutan, Ecuador, Jamaica, Panama, South Africa, Uruguay, Venezuela

Countries belonging to ZONE I = Indonesia, Philippines, Thailand

Amount of the cart

ZONE

Service

Delivery time

Shipping cost

0 – 29,99 Euro

A

Economy

2-4 DAYS

12,00 Euro

Express

1 DAY

18,00 Euro

B

Economy

3-5 DAYS

14,50 Euro

Express

1 DAY

21,00 Euro

C

Economy

4-5 DAYS

15,50 Euro

Express

1-2 DAYS

22,00 Euro

D

Express

2-3 DAYS

21,00 Euro

E

Express

2-3 DAYS

4 DAYS AUSTRALIA

26,00 Euro

F

Express

3-4 DAYS

31,00 Euro

G

Express

3-4 DAYS

36,00 Euro

H

Express

4-5 DAYS

41,00 Euro

I

Express

4-5 DAYS

51,00 Euro

30-49,99 Euro

A

Economy

2-4 DAYS

10,50 Euro

Express

1 DAY

16,00 Euro

B

Economy

3-5 DAYS

12,50 Euro

Express

1 DAY

19,00 Euro

C

Economy

4-5 DAYS

13,50 Euro

Express

1-2 DAYS

20,00 Euro

D

Express

2-3 DAYS

19,00 Euro

E

Express

2-3 DAYS

4 DAYS AUSTRALIA

24,00 Euro

F

Express

3-4 DAYS

29,00 Euro

G

Express

3-4 DAYS

34,00 Euro

H

Express

4-5 DAYS

39,00 Euro

I

Express

4-5 DAYS

49,00 Euro

50 – 79,99 Euro

A

Economy

2-4 DAYS

8,50 Euro

Express

1 DAY

14,00 Euro

B

Economy

3-5 DAYS

10,50 Euro

Express

1 DAY

17,00 Euro

C

Economy

4-5 DAYS

11,50 Euro

Express

1-2 DAYS

18,00 Euro

D

Express

2-3 DAYS

17,00 Euro

E

Express

2-3 DAYS

4 DAYS AUSTRALIA

22,00 Euro

F

Express

3-4 DAYS

27,00 Euro

G

Express

3-4 DAYS

32,00 Euro

H

Express

4-5 DAYS

37,00 Euro

I

Express

4-5 DAYS

47,00 Euro

80 – 119,99 Euro

A

Economy

2-4 DAYS

6,50 Euro

Express

1 DAY

12,00 Euro

B

Economy

3-5 DAYS

8,50 Euro

Express

1 DAY

15,00 Euro

C

Economy

4-5 DAYS

9,50 Euro

Express

1-2 DAYS

16,00 Euro

D

Express

2-3 DAYS

15,00 Euro

E

Express

2-3 DAYS

4 DAYS AUSTRALIA

20,00 Euro

F

Express

3-4 DAYS

25,00 Euro

G

Express

3-4 DAYS

30,00 Euro

 

H

Express

4-5 DAYS

35,00 Euro

I

Express

4-5 DAYS

45,00 Euro

120 – 149,99 Euro

A

Economy

2-4 DAYS

4,00 €

Express

1 DAY

9,50 Euro

B

Economy

3-5 DAYS

6,00 Euro

Express

1 DAY

12,50 Euro

C

Economy

4-5 DAYS

7,00 Euro

Express

1-2 DAYS

13,50 Euro

D

Express

2-3 DAYS

12,50 Euro

E

Express

2-3 DAYS

4 DAYS AUSTRALIA

17,50 Euro

F

Express

3-4 DAYS

22,50 Euro

G

Express

3-4 DAYS

27,50 Euro

H

Express

4-5 DAYS

32,50 Euro

I

Express

4-5 DAYS

42,50 Euro

Above 150 Euro

A

Economy

2-4 DAYS

Free

Express

1 DAY

5,50 Euro

B

Economy

3-5 DAYS

2,00 Euro

Express

1 DAY

8,50 Euro

C

Economy

4-5 DAYS

3,00 Euro

Express

1-2 DAYS

9,50 Euro

D

Express

2-3 DAYS

8,50 Euro

E

Express

2-3 DAYS

4 DAYS AUSTRALIA

13,50 Euro

F

Express

3-4 DAYS

18,50 Euro

G

Express

3-4 DAYS

23,50 Euro

H

Express

4-5 DAYS

28,50 Euro

I

Express

4-5 DAYS

38,50 Euro


In the case of non-EU shipments, customs charges are to be borne by the consignee.

Shipping costs towards Italy, Republic of San Marino and Vatican City:


8,00 Euro

For orders up to 30,00 Euro

6,00 Euro

For orders from 30,00 Euro up to 50,00 Euro

Free

For orders above 50,00 Euro


SDA Express Italia: from 00:00 till 16:15, from Monday to Thursday (excluding public holidays and Sundays, and the pre-Christmas week) and only for some ZIP codes there is the choice of priority shipping service for Italy at additional charge of Euro 3.00 in respect to what is shown in the table above.
This service allows you to receive your shipment in the morning of the day following your order. If you choose this service, but delivery times are not respected, don't worry and contact us immediately: we will refund the extra cost of 3 euro for the service that you have chosen.

When paying by cash on delivery (accepted only in Italy, San Marino and Vatican City) the customer incurs additional costs of EUR 5.00 for orders up to EUR 50,00.

Returns

Information for the consumer in accordance with Legislative Decree of 22 May 1999, n. 185 (in Official Journal, 21 June, n. 143). Implementation of directive 9l/l/CE relating to the protection of consumers in respect of distance contracts.

The supplier of the services or products is Bortolussi S.R.L., with legal headquarters at "Viale Trento, 59 33077 Sacile (PN) Italy, 0039 0434 780696".
According to article 5 of Legislative Decree 185 of 1999, the customer has the possibility to withdraw from the contract/order stipulated on the Internet without incurring any penalty and without giving any explanation.

In order to exercise the right of withdrawal, the customer can contact us per email message within 14 (fourteen) business days from the receipt of the products ordered, without giving any explanation, and he will be advised as far as the returning procedure is concerned.
Our contacts:
Phone: 0039 0434 780696
Email address: customerservice@animasportiva.com

In order to obtain a refund for the amount paid, customers will have to send back the purchased products to the following address: 

Animasportiva
Viale Trento, 59
33077 Sacile (PN)
Italy

Ph. 0039 0434 780696


The items to be returned will have to be sent back within fourteen working days from the date of receipt of the goods through any carrier, forwarder or shipping company of the customer's choice. Upon arrival to our store, the goodswill be always examined to assess any damages or tampering not caused by transport.

Method of refund of amount paid: Animasportiva refunds the amount paid with the same method used by the customer for paying (bank transfer, credit card or Paypal) in the least possible amount of time and in any case within 10 days from receipt of the product.
The refund refers to the price of the product or products returned. 

It is expressly understood that the expenses incurred to return the product to Animasportiva will have to be paid by the customer.

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